What we do and how we do it…

Because we know the experiences of everyone can be so varied, we set up the service to provide support to people on a range of issues, in a number of different ways.

We try to explain what we do below, but just to warn you, we do a lot – stick with us.

It’s complicated

So you know we specialise in gender and sexual identity, diversity, equality and inclusion, but do you know that a lot of our clients don’t associate with a minority gender or sexual identity (e.g. don’t identify as LGBTQ+).  But how does that work we hear you ask!  Let us explain…

When Umbrella Cymru was set up we knew that to meet our aims, we would need to be flexible in the way we provide support.  For example, to support someone to come out, we might also need to support parents, carers, partners or other family members.  Of course, we might be supporting the person who’s come out, but sometimes, people around them need support even if they don’t need any help themselves.  Lightbulb moment right??

Here’s another example (this one might really blow your mind).  We also know that not everyone who experiences hate because of perceived gender identity or sexual orientation would identify as LGBTQ+.  So who supports those people?  We do of course!

We support anyone, anywhere in Wales as long as it relates in some way to gender and sexual identity, diversity, equality or inclusion.  Yep , we know – WOW!

It Takes Two

Still a little unclear?  Ok, here we go.  Our support is split into two (what we call) TYPES:

Specific Support

This TYPE of support is where someone has come to us for support that SPECIFICALLY relates to gender or sexual identity, diversity, equality or inclusion.  The examples above fall into this category.

Other examples of this TYPE of support include supporting people to transition, or helping organisations to develop a gender and sexual diversity policy.  These are all great examples of SPECIFIC SUPPORT because the support focusses on gender and sexual identity, diversity, equality or inclusion.

So what on earth is NON-SPECIFIC support?

Non-Specific Support

Well that’s pretty simple to answer actually.  We provide a wide range of services as you know, and for example, we quite often support people with housing applications or support people who have experiences other forms of crime or antisocial behaviour that don’t fall into the definition of hate.

We provide these services to anyone in Wales who doesn’t identify as straight or cisgender, or anyone who is questioning their gender and sexual identity.

Why?  Because we know there are many barriers for people with a minority gender or sexual identity, and we are passionate about helping to remove or reduce those barriers wherever possible.

Get it?  Got it?  Good

Now you understand the TYPE of support we provide, let’s the a look at HOW we provide it.

To help us tailor our support, we break it down into Services, Support Category and Support Topic. Let’s look at an example:


Our services are the ways in which we provide support.  We know that everyone wants to access support differently, so we offer different approaches.

You can either access one of our services (information and signposting for example), or you might need a few of our services to help you with a specific topic.  We offer a blend of services that are designed around your needs to help you to get the best out of our support.


These are broken down into things like identity, education, employment, criminal justice, health and social care, the law, housing, social justice, home and family life and so on.

These are the broad categories that you might need support for.  Within each of these categories, we cover a range of TOPICS.

We do this to make sure that our support is provided by the most appropriate person in our team.


Within each of these CATEGORIES, there are a number of what we call TOPICS.  For example, within the category of education, some of the TOPICS people ask us for help with include bullying, access to gender appropriate facilities, support to come out and name changes on the register.

In other categories, topics could include anxiety, suicide and self-harm, social isolation, sexual health, healthy relationships, discrimination, adoption and fostering… and the list goes on.

We build a PACKAGE of support around you…

Take a look at some of the packages of support we offer to see what we mean.