Some data will be collected automatically by the website and other data will only be collected if you voluntarily submit it, for example, when completing the contact form.
We might collect some or all the following data:
Information provided by you when completing and submitting forms or sending emails
Information provided by a person completing or submitting a form or sending emails on your behalf
Your IP address, and details of which version of web browser you used
Website usage data including location and device information
Other information related to enquiries
How we use this data
Collecting this data helps us understand what you are looking for from us, enabling us to deliver improved products and services.
Specifically, we may use data:
To improve security
For our own internal records
To improve the products and services we provide
To contact you in response to a specific enquiry
To customise the website for you
To send you promotional emails about products, services, offers and other things we think might be relevant to you
To call you about products, services, offers and other things we think might be relevant to you
To display interest based advertising on unaffiliated sites
To contact you via email, telephone or mail for market research or evaluation of service purposes.
We might compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales and other information. All such data will be anonymised and will not include any personally identifying information. We might from time to time share such data with third parties. Data will only be shared and used within the bounds of the law.
We might, from time to time, expand or reduce our business and this might involve the sale and/or the transfer of control of all or part of our business. Data provided by users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the data for the purposes for which it was originally collected.
Keeping your data secure
We store your data either on:
- Secure servers owned and managed by us in the UK and Europe
- Secure servers owned and managed by our suppliers
- Secure servers outside of Europe, accessible by our restricted members of our team or that of our suppliers.
Information we collect in respect of our services, including personal information you have provided, or that which has been provided on your behalf is stored separately from our website. This data is stored within a hosted CRM database provided by Vtiger. Information about how your information is stored securely is provided by Vtiger directly and can be accessed at https://www.vtiger.com/security-statement/
Some personal identifiable information is held in our offices, restricted by physical protection such as locked cabinets within room that require key-card access by only members of our team who have been security cleared to do so.
Transmitting Data Electronically
Transmitting information over the internet is generally not completely secure, and we cannot guarantee the security of your information. Any information you transmit to us is therefore at your own risk.
We have processes, procedures and security features in place to keep your information as secure as possible once we receive it.
Once we have received your information and stored it on our system, we will normally transmit information via email or other electronic means using a minimum of a TLS encryption. If on occasion this is not possible, we will assess any risk to your information at that time. If we feel that there is significant risk to your information, or that the information we send is of a sensitive nature, we will seek your consent to transmit information in this way.
We only store your data for the time we need to do so and for the purpose as outlined. Your data will also only be stored for the time we have your consent to do so.
We might share your personal information if we have a legal obligation to do so. We do not require any further consent from you to share your data in such circumstances and will comply as required by law.
You have the legal right to
Request a copy of any of your personal information we store
Request we amend any information we store about you that is not accurate
Withdraw your consent for us to store or share your information at any time
Withdraw your consent for us to contact you for any reason
To make any such requests, please submit these in writing by email or post. Please note, we will always confirm receipt of your request. If you do not receive confirmation that your request has been received by us, please contact us by phone.
Website, tracking and cookies
Our website might contain links to other websites. Please note we have no control of websites outside the umbrellacymru.co.uk domain. If you provide data to a website to which we link, we are not responsible for its protection and privacy. Always be wary when submitting data to websites. Read the site’s privacy policies fully.
Cookies and how we use them
Cookies allow websites and applications to store your preferences to present and display content, options or functions that are specific to you. Cookies also enable us to see information such as the number of people accessing our website, and the which pages are being accessed most frequently.
Improve security and efficiency
Analyse our web traffic using an analytics package. Aggregated usage data helps us improve the website structure, design, content and functions
Test content on our website. For example, 50% of our users might see certain content, the other 50% are presented different content
Store information about your preferences. The website can then present you with information you will find more relevant and interesting
Recognise when you return to our website. We may show you relevant content, or provide functionality you used previously.
Display targeted advertising on unaffiliated sites
Cookies do not provide us with access to your device or any information about you, other than that which you choose to share with us.
Our Site uses analytics services provided by Google Analytics and Hotjar. Website analytics refers to a set of tools used to collect and analyse usage statistics, enabling us to better understand how people use Our Site. This, in turn, enables us to improve Our Site and the products and services offered through it.
You can learn more about Google Privacy by visiting https://www.google.com/intl/en/policies/privacy/.
You can find out more about Hotjar Privacy by visiting https://www.hotjar.com/privacy.
Emails from Us may contain links. Each one of those links will contain a unique tag which enables us to track which links are being used and by whom. This information can then be used to improve and tailor our emails in the future.
You can choose to delete Cookies at any time however you may lose any information that enables you to access Our Site more quickly and efficiently.
To learn more about cookies and how they are used, visit http://www.allaboutcookies.org/.
To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.
To learn more about how to opt out of being tracked by Hotjar across all websites visit https://www.hotjar.com/opt-out.
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
The Content on Our Site does not constitute advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action.
We make no representation, warranty, or guarantee (whether express or implied) that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.