IMPORTANT INFORMATION
Before you apply for any of the roles below, please read the role profile in full as you will need to refer to the competencies required. Jobs marked in red are inactive / past vacancies / closed.
Jobs
Service Manager
About the role:
You will primarily gather and critically evaluate information from clients, connected people (parents for example) and other professionals during initial assessment appointments with clients for the purpose of suggesting and agreeing a plan based on the range of services we provide.
You’ll manage the provision of any and all support through the supervision and development of staff, liaison with external services and often attendance at multi-agency, strategy, vulnerability, care and support, child protection and sexual exploitation meetings.
You’ll take a flexible approach to your work to be responsive to clients’ wishes, taking responsibility for service delivery and development, whilst managing risk and holding your own ‘complex caseload’.
You will effectively monitor the delivery and performance of staff and the service, with an outcome focus, providing statistical and narrative reports to illustrate value for money, efficacy and quality.
You will analyse data and trends, reporting to the Director on a regular basis, noting any risks or issues the service might be facing. You will contribute to meetings and presentations with stakeholders, funders and commissioners of the service to ensure regular and accurate information is provided.
Role: Service Manager
Team: Gender and Sexual Diversity / Young Victims & Survivors
Report to: Director
Purpose: Manage the provision of support services delivered by Umbrella Cymru across Wales in relation to gender and sexual diversity and a Young Victims and Survivors Support project in Gwent.
Location: Blackwood / Pontypool / Home Working
Hours: 40 hours per week. Some weekend work required. Flexible working arrangements available. Job-share considered.
Salary: £26,000 – £32,000 per annum (pro rata). Negotiable depending on skills and experience.
Contract: Fixed term to 31-03-2022 with possible extension.
Deadline: Applications must be received by 11:59pm on Sunday 27 June 2021. Interview dates will be communicated following shortlisting.
Please download the RECRUITMENT PACK for the full role profile, criteria and APPLICATION FORM.
Services Coordinator and PA to the Director
About the role:
You will be the initial point of contact for most people, whether we receive requests for information by email, referrals by phone, queries from our online chat service, or contact through social media. You’ll manage the communication we receive in all forms and prepare and process all requests for support we receive, facilitating the provision of support to people at the most convenient time for them.
You’ll take a flexible approach to customer service and take responsibility of getting the right information and support to everyone. Just as no two people are the same, neither is the service those two people would receive from you.
You’ll be on top of everything the Director does, manage meeting requests, preparing agendas, attending senior meetings, taking minutes, following up on actions and prioritising competing requests. You’ll be juggling a lot, so you’ll need to be organised and flexible.
You’ll be arranging meeting and events both online and in person, facilitating attendance, booking rooms and making sure things run smoothly.
Role: Projects and Services Coordinator / PA to the Director
Team: Corporate Services Team
Report to: Director
Purpose: Coordinate the provision of projects and support services delivered by Umbrella Cymru across Wales and provide administrative / PA support to the Director.
Location: Cardiff / Blackwood / Home Working
Hours: 40 hours per week. Some weekend work required. Flexible working arrangements available. Job-share considered.
Salary: £20,000 per annum (pro rata)
Contract: Fixed term to 31-03-2022 with possible extension.
Deadline: Applications must be received by 11:59pm on Sunday 27 June 2021. Interview dates will be communicated following shortlisting.
Please download the RECRUITMENT PACK for the full role profile, criteria and APPLICATION FORM.
Support Worker - XIST - Gender Information and Support Team
About the role:
You will have a caseload of clients you’ll be supporting, so your weeks will vary. You’ll manage your own time to provide support to people at the most convenient time for them.
You’ll take a flexible approach to support. Just as no two people are the same, neither is the support those two people would receive from you.
We offer a range of services in relation to pretty much any and every aspect of a person’s life. Whether a person’s goal is to develop their confidence in self; plan strategies to come out to family, friends, or colleagues; access housing or benefits; navigate NHS systems to access gender health care; report crime and antisocial behaviour; mitigate the impact of hate; develop skills to improve their mental health and wellbeing… or a variety of other things, you’ll be on hand to help. You’ll need to be very organised and able to manage competing priorities. There’s always something to do.
The support you provide will also vary. One minute you could be researching and providing information to people or signposting them to other available services; the next, you could be providing emotional support sessions, or working with someone on building their support plan. You might be helping someone report a crime or advocating on someone’s behalf with other services such as GPs or Police. No two days, hours or minutes are the same.
Role: Support Worker
Team: XIST – Gender Information and Support Team
Report to: XIST Manager
Purpose: Provide a range of information and support services to clients referred to Umbrella Cymru from across Wales.
Location: Cardiff / Blackwood / Home Working
Hours: 32 - 40 hours per week. Some weekend work required. Flexible working arrangements available. Job-share considered.
Salary: £20,000 per annum (pro rata)
Contract: Fixed term to 31-03-2022 with possible extension.
Deadline: Applications must be received by 11:59pm on Sunday 27 June 2021. Interview dates will be communicated following shortlisting.
Please download the RECRUITMENT PACK for the full role profile, criteria and APPLICATION FORM.
Volunteer Roles
Trustees
We are currently working on our Trustee information and application packs. Please check back soon to find further information about the roles available.
Fundraisers
We are always looking for people to help us fundraise. If you would like to help us raise money to go towards our vital support services, please contact us to discuss how we can help.